Human Systems and Behavior

Analyzing corporate success and failure by using the Detailed Business Model (DBM) as a holistic, common language to map strategic components.

Case studies demonstrating how the design thinking steps of designing and validating transform customer insights into testable, market-ready strategies and viable business models.

A comprehensive series on Design Thinking for Strategy—an abductive reasoning framework that transforms customer insights into competitive advantages.

How Netflix used empathy and design thinking to dismantle Blockbuster by focusing on customer pain points ignored by traditional, backward-looking strategy.

How do organizations decay? This series explores the fundamental laws that govern how organizations grow, shrink, and evolve over time.

Cognitive externalities, algorithmic opacity, and realigning the regulatory ledger

Destroying public alternatives to engineer mandatory market dependency

The return on investment of buying academic consensus and manufacturing doubt